Refund Policy

We want you to love your headshots. If you are not happy with the results, we’ll refund you—no questions asked.

How refunds work

• You can preview your generated headshots in the Studio. Previews are watermarked.
• If you click Remove Watermarks (or download the clean images), that means you accepted the results.
• If you do not remove watermarks, you can request a full refund.

Refund window

You can request a refund within 7 days of placing your order.

Free redo (all plans)

• If you’re not satisfied, you can request a free redo.
• If you’re still not satisfied after the redo, you can still request a full refund (as long as you haven’t removed watermarks and you’re within the 7-day window).

How to request a refund

Reach out to us via chat or email with the email you used for your order. We’ll take care of it.

Refunds are usually processed within 1–2 business days.

A quick note

• Our refund rate is about 2% (most customers are happy with their results).
• If you upload photos that match our photo upload guidelines, you’re very likely to get ultra-realistic headshots.
• If you have any questions, please reach out to us via chat or email with the email you used for your order.